This is a rant but it’s not without merit. As I’ve mentioned, we’re in the midst of packing/moving. With that comes the selling of many items (I’ve also donated a TON of stuff). I’ve been selling on Ebay for more than 12 years. I have 2 accounts. I’ve noticed over the last few months that the tone has changed…dramatically. A lot of fraud and just plain BAD MANNERS. Unfortunately Ebay‘s TOS and Customer Service department seem to always rule in favor of the BUYER and almost never in favor of the SELLER even when the fraud and harassment is in black and white.
To say this is a downer is a total understatement. Frankly, I’ve started to lose faith in humanity. Also, I’m really starting to question how little common sense there is in the world.
I sold a book on Ebay. I shipped it. USPS determined that the buyer’s address was not valid and returned it to my mail box. The buyer then went on a hysterical multi-message tear about how I was trying to rip him off and he said that I shipped the book to MYSELF and that I likely traveled from NY to NJ to plan this caper. Really? Really? REALLY? It was a $20 book, we are not talking about a signed Warhol here. I refunded all his money including shipping just because I wanted him to go away. I later learned that he was selling the same book at higher prices on Ebay. I smell fraud…on his side. Ebay didn’t see it that way. SEVEN PHONE CALLS. His libel feedback remains on my rating.
Then there’s the Star Wars dork. Oh dear Lord. First he said that I covered all the items with BROWN GOO. Umm, what? It’s possible that something terrible happened in the course of transit but I can assure the world, my molasses is only used for cookies and pumpkin pie. Later, he said that the sponge in Yoda’s hut wasn’t “spongy enough”. It’s a 30 year old sponge. Even Seinfeld would say this guy isn’t sponge-worthy. He demanded a 50% refund. I balked. I knew he was just trying to fleece me and he had started the conversation with accusations. That NEVER works with me. He had already changed his story twice. Though the item was sold as NON-RETURNABLE, Ebay took the money out of my account and refunded him. They instructed him to ship everything back to me. He didn’t. And, he left nasty feedback stating that my manner of packaging the item wasn’t good (but nothing broke?) – yet a 3rd change of story.
Most recently I sold an old Prada handbag. The terms of my sale clearly state that the bag will be shipped within 5 business days. On day 2 the buyer asked me for tracking information. I explained that the item had not shipped yet and that due to a death in the family I would need the full 5 business days. OH MY GOD. He proceeded to give me a talking to about being a bad business person and that a funeral was essentially no excuse for not shipping the bag immediately. Apparently I was supposed to get in my car, drive 300 miles and get his bag shipped because he HAD to have it on Wednesday or else. Then he told me I was “a ass”. Of course, I corrected his grammar. AN ASS. Good Lord, if you’re going to insult me, don’t sound like a total jackass.
Last week I was in a large multi-dealer showroom and I bought that awesome French casserole that’s pictured up above with the intent on reselling it. Several dealers were sitting around talking to the store owner. I totally eavesdropped. They were talking about the growing number of buyers on Ebay who purchase mint/near mint items and then demand that there is a major flaw, get a refund, and then ship a SIMILAR item back but not the original item. They decided as a group that the store would stop selling on Ebay as of 6/1.
Terrible. I mean, have you seen THIS.
I’ve called Ebay many times. I always get outsourced to India and the rep. never takes good notes. I’ve noticed that my records are substantially better than theirs. I offered them pictures on multiple occasions. Last week Ebay emailed me and said I had never offered pictures.
Please remind me that there are indeed good people out there…cause I’m starting to think the idiots are winning.
Alternatives to Ebay: